internet help
Broadband internet services FAQs
With Polar Wi-Fi you can test your Internet speeds right through the Polar Wi-Fi App.
To accurately test speed, there needs to be only 1 device connected to the Polar fiber ONT. To accomplish this, temporarily bypass your wireless router if one is in place and connect a laptop or desktop computer directly to the Polar fiber ONT to run a few speed tests. Click here to conduct speed test.
*If your subscribed Internet service is 200 megabit or above, the best way to get an accurate reading is to have a Polar technician test onsite with a dedicated Ethernet testing meter. The Ethernet meters are specially designed to accurately test and verify speeds up to 1 gigabit. Please call Polar for more information.
Polar provides service that allows you to have robust Wi-Fi throughout your entire home. Polar Wi-Fi benefits include a guest network, simple password changes, remote access and support, device troubleshooting, and parental control features, with a user-friendly app to control it all. Learn more here!
ProtectIQ puts a shield between your devices and bad actors, stopping threats before they reach you. With multi-layered protection, even your most vulnerable devices, such as smart TVs, thermostats, and WiFi cameras, are protected before issues happen. ProtectIQ is integrated into your Wi-Fi router and used in the Polar Wi-Fi App.
Polar Communications offers anti-virus and spyware protection through VIPRE. VIPRE is much easier than retail boxed solutions. VIPRE is only $5.95 per month which covers up to 3 devices. They also offer malware removal and Internet and PC troubleshooting through their Golden Shield services.
General FAQs
You can check your mail using our webmail feature anywhere you can access the Internet. Just start the Internet browser and type in the following address: https://mail.polarcomm.com/. You will be prompted for your Polar Communications e-mail username and password.
Click here to start webmail, then log in with your username and password. Along the left side of the screen, choose Email Settings, then type your current password and your new password twice and click Update Password. Your password is now changed. If you use a mail software program such as Outlook Express or Eudora, you must change your password settings there so that your mail will be delivered to the software properly.
Email FAQs
The outgoing email size is limited to 30Mb.
Web hosting/connections FAQs
If you would like your e-mail address to match your domain name (e.g., [email protected]), Polar Communications can provide e-mail hosting to meet that need. You will still get all the great features of a Polar Communications e-mail account, such as webmail, virus protection and spam filter, but your e-mail address will be more personalized for your business.
Polar has implemented DNS threat protection for customers that is meant to help protect against phishing, ransomware, botnets, and other dangerous websites. This protection utilizes a list of known malicious websites. If you try visit one of the sites the Polar DNS server will redirect you to our threat protection website instead. If you feel the site is legitimate please give us a call so we can investigate.
Polar is planning to allocate a /56 prefix to business and residential customers by default. A /56 provides 256 /64 prefixes for use in subnetting if multiple IPv6 networks are required now or in the future.
Explanation:
-Current IPv6 RFCs and ARIN strongly recommend providing multiple /64 subnets worth of IPv6 space by default. This applies even to residential sites. They also strongly recommend against assigning prefixes longer (smaller) than a/56.
-A /48 is no longer recommended for default assignment to customers.
-A /56 is a balance between providing much more address space than a single /64 and not wasting huge amounts of address space by assigning a /48 prefix to every residential customer.
THIS IS COVERED BY FOOTER